Terms of service

OVERVIEW
Welcome to Caffe Sistemi! The terms “we”, “us” and “our” refer to Caffe Sistemi. Caffe Sistemi operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, as a customer, with a curated shopping experience (the “Services”). Caffe Sistemi is Powered by Shopify, which enables us to provide you with the Services.
The terms and conditions set out below, together with any policies referenced herein (these “Terms and Conditions of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms and Conditions of Service carefully, as they include important information about your legal rights and cover matters such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms and Conditions of Service and by our Privacy Policy [LINK]. If you do not agree to these Terms and Conditions of Service or to the Privacy Policy, you must not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By accepting these Terms and Conditions of Service, you represent that you have reached the age of majority in your State or Region of residence and that you have given us your consent for any of your underage family members to use the Services on devices that you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any
product or service we offer, you may be required to provide certain information, such as your email address and your Billing, Payment and Shipping Data. You represent and warrant that all information you provide in our store is correct, current and complete, and that you have all the rights necessary to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activity carried out on your account. You may not transfer, sell, assign or licence the account to any third party.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that the colours or appearance of the products may differ from how they appear on your screen owing to the type of device used to access the store and to the device’s settings and configuration.
We do not guarantee that the appearance or quality of any product or service purchased will meet your expectations or correspond to what is represented or displayed in our online stores.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time, and we may limit the quantities of any product offered to any person, geographical area or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS
When you place an order, you submit an offer to purchase. Caffe Sistemi reserves the right to accept or reject the order for any reason, at its discretion. The order is not accepted until Caffe Sistemi confirms its acceptance. Payment must be received and processed before the order is accepted. Please check your order carefully before submitting it, as Caffe Sistemi may not be able to accommodate cancellation requests after the order has been accepted. In the event that the order is not accepted, is amended or is cancelled, we will attempt to notify you by contacting you at the email address, billing address and/or telephone number provided at the time of the order.
Purchases are subject to return or exchange solely in accordance with our Refund Policy [LINK].
You represent and warrant that the purchases are intended for personal or domestic use and not for commercial resale or export.

SECTION 4 – PRICING AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is submitted and will be stated in the order confirmation email. Unless expressly stated otherwise, the published prices do not include taxes, shipping, handling, customs duties or import charges.
The prices published in our online stores may differ from the prices offered in physical stores or in online stores or other stores operated by third parties. From time to time we may offer promotions on the Services that may affect prices and that are governed by terms and conditions separate from these Terms. In the event of a conflict between the terms of a promotion and these Terms, the terms of the promotion shall prevail.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and their expiry dates, so that we can complete your transactions and contact you when necessary.
You represent and warrant that (i) the credit card information provided is true, correct and complete, (ii) you are duly authorised to use that credit card for the purchase, (iii) the charges incurred will be honoured by the company that issued the credit card, and (iv) the amounts charged will be paid at the published prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY
We are not responsible for delays in shipping and delivery. All delivery times are indicative only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs procedures or events beyond our control. Once the products have been transferred to the carrier, ownership and the risk of loss pass to you.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including, among other things, all trademarks, brands, text, display elements, images, graphic elements, product reviews, video and audio, as well as their design, selection and arrangement, are the property of Caffe Sistemi, its affiliates or its licensors and are protected by United States and foreign laws on patents, copyright and other intellectual property rights.
These Terms permit the use of the Services solely for personal and non-commercial use. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any material on the Services without our prior written consent. Except as expressly provided in these Terms, nothing herein grants or shall be construed as granting any licence or other rights in respect of patents, trademarks, copyright or other intellectual property rights of Caffe Sistemi, Shopify or any third party. Unauthorised use of the Services may constitute a violation of federal and state intellectual property laws. All rights not expressly granted in these Terms are reserved by Caffe Sistemi.
The names, logos, product and service names, designs and slogans of Caffe Sistemi are trademarks of Caffe Sistemi or of its affiliates or licensors. You may not use those trademarks without the prior written consent of Caffe Sistemi. The Shopify name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans appearing on the Services are trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we do not monitor and over which we have no control or influence.
You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or in connection with your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion, and you should make sure you are familiar with and approve of the terms and conditions under which such tools are provided by the relevant third-party providers.
In the future we may also offer new features through the Services (including the release of new tools and resources). These new features shall likewise be deemed part of the Services and shall be subject to these Terms and Conditions of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any integrated third-party functionality). We are not responsible for reviewing or evaluating the content or accuracy of any third-party materials or websites that you choose to access. If you decide to leave the Services to access such third-party materials or sites, you do so at your own risk.
We are not responsible for any damage or harm connected with accessing third-party websites or with the purchase or use of products, services, resources or content available on third-party websites. Please review the policies and practices of third parties carefully and make sure you understand them before carrying out any transaction. Complaints, requests, concerns or questions relating to third-party products and services should be directed to the third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: this section accurately describes the relationship between Shopify and your store and must not be removed or modified.]
Caffe Sistemi is supported by Shopify, and this enables us to provide you with the Services. However, all sales and purchases made in our store are made directly with Caffe Sistemi. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and Caffe Sistemi, including any damage, injury or loss arising from the products and services purchased. You hereby expressly release Shopify and its affiliates from any claim, damage and liability arising from or in connection with your purchases and transactions with Caffe Sistemi.

SECTION 10 - PRIVACY POLICY
All personal data we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal data may be subject to the provisions of Shopify’s Privacy Policy, which can be viewed here. By using the Services, you represent that you have read this privacy policy.
Because the Services are hosted by Shopify, Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services for you. The information you submit to the Services will be transmitted to and shared with Shopify as well as with third parties that may be located in a country other than the one in which you reside, in order to provide you with the services. Please consult our privacy policy [LINK] for further details on how we, Shopify and our partner use your personal data.

SECTION 11 - FEEDBACK
If you forward, upload, post, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable and royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium and for any purpose, including commercial use. We may, for example, exercise the rights arising from such licence to operate, provide, evaluate, improve, refine and promote the Services and to fulfil our obligations and exercise our rights under the Terms and Conditions of Service.
You further represent and warrant that: (i) you own or hold all the rights necessary in all the Feedback; (ii) you have disclosed any compensation or incentive received in connection with the submission of the Feedback; and (iii) your Feedback will comply with these Terms. We are not and will not be in any way obliged to (1) keep your Feedback confidential; (2) pay any compensation for your Feedback; or (3) respond to your Feedback.
We may, without being under any obligation to do so, monitor, edit or remove feedback that, at our sole discretion, we consider unlawful, offensive, threatening, defamatory, slanderous, pornographic, obscene or otherwise objectionable, or that infringes the intellectual property of any party or these Terms and Conditions of Service.
You undertake that your Feedback will not infringe any third-party rights, including copyright, trademark, privacy, personality rights or other personal or proprietary rights. You further undertake that your Feedback will not include slanderous, defamatory or otherwise unlawful, unlawful or obscene content, nor contain computer viruses or other malware that could in any way affect the operation of the Services or of any related website. You may not use a false email address, pretend to be someone else or otherwise mislead us, or mislead third parties, as to the origin of any Feedback. You are solely responsible for any Feedback you provide and for its accuracy. We assume no responsibility and undertake no obligation for any Feedback posted by you or by third parties.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally certain information on or within the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, product shipping costs, transit times and availability. Should such information not be accurate, we reserve the right to correct errors, inaccuracies or omissions and to change or update the information or cancel orders at any time and without notice (including after the order has been submitted).

SECTION 13 - PROHIBITED USES
You may access and use the Services solely for lawful purposes. You may access and use the Services solely for lawful purposes. You may not access or use the Services, directly or indirectly: (a) for any unlawful or harmful purpose; (b) to violate any international, federal, provincial or state local regulations, rules, laws or ordinances; (c) to infringe or harm our intellectual property rights or the intellectual property rights of third parties; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including junk mail, chain letters, spam or any other similar form of solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services or that, at our discretion, may harm Caffe Sistemi, Shopify or the users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that is or may be used in any way that compromises the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any part of the Services; (c) collect or monitor the Personal Data of others; (d) send spam, or carry out phishing, pharming or pretexting on the Services; (e) use robots, spiders, scraping tools, data harvesting and extraction tools, automated devices or processes, Artificial Intelligence tools (such as agentic AI) or automated or manual means to access the Services; or (f) interfere with, bypass or circumvent the security or authorisation features, robot exclusion headers or other measures we have adopted to restrict access to the Services. We reserve the right to suspend, disable or terminate the account at any time, without notice, should we determine that any part of these Terms has been violated.

SECTION 14 - AGENTS
14.1 This section (Terms for Agents) applies if you use, permit, enable or cause the deployment of an Agent to access, use or interact with the Services. “Agent” means any software or service that performs autonomous or semi-autonomous actions on behalf of or at the instruction of any person or entity and that may be executed on behalf of or by means of the person’s device, without direct supervision.
14.2 No Agent may access, use or interact with the Services except on condition that, at all times, it identifies itself and operates in strict compliance with the requirements set out in section 14.4 below. In addition, no Agent may access, use or interact with the Services if we have required the Agent to refrain from accessing, using or interacting with any service.
14.3 We may set limits, including through technical measures, on the manner and conditions under which an Agent may access, use and interact with the Services.
14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request comes from an Agent and declare the name of the Agent by including the following in the user-agent string of the request: “Agent/[agent name]”; (ii) not conceal or obscure the fact that any access, use or interaction comes from an Agent, for example by (a) mimicking human behaviour and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from human use; (iii) respond truthfully to any question or prompt intended to determine whether the interactions come from a human or a computer; (iv) not circumvent or otherwise evade any measure intended to block, restrict, modify or control whether and how Agents access, use or interact with the Services.

SECTION 15 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof), at our sole discretion, at any time and without notice, and you will remain liable for all amounts due up to and including the date of termination.
Even in the event of any termination, the following sections shall continue to be valid: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy and any other provision that by its nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general informational purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance placed on such information is solely at your own risk. We disclaim all liability arising from any reliance placed on such materials by you or by any other visitor to the Services or by anyone who may be informed of any of their contents.
EXCEPT AS EXPRESSLY STATED BY [MERCHANT], THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, FOR USE, WITHOUT ANY REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT, REPRESENT OR GUARANTEE THAT USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE EXCLUSION OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER OF WARRANTY MAY NOT APPLY TO YOU.

SECTION 17 - LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL [MERCHANT], OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE HELD LIABLE FOR ANY INJURY, LOSS, CLAIM OR FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS OR ANY SIMILAR DAMAGES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM THE USE OF ANY SERVICE OR OF ANY PRODUCT PURCHASED THROUGH THE SERVICES, OR FROM ANY OTHER CLAIM HOWEVER CONNECTED WITH THE USE OF THE SERVICES OR OF ANY PRODUCT, INCLUDING, WITHOUT LIMITATION, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR OF ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF THE POSSIBILITY OF SUCH DAMAGES HAS BEEN ADVISED.

SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Caffe Sistemi, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any loss, damage, liability or claim, including reasonable legal fees, owed to third parties or arising from (1) your breach of these Terms and Conditions of Service or of the documents incorporated herein by reference, (2) your violation of any law or of the rights of third parties, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that any failure to notify promptly will not relieve you of your obligations, except to the extent you suffer material prejudice. We may control the defence and settlement of such claim at your expense, including the choice of counsel, but we will not settle any claim that imposes non-monetary obligations without your consent, which may not be unreasonably withheld. You will cooperate in the defence of indemnified claims, including by providing relevant documentation.

SECTION 19 - SEVERABILITY
In the event that any provision of these Terms and Conditions of Service is held to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the maximum extent permitted by applicable law, and the unenforceable part shall be deemed severed from these Terms and Conditions of Service; such determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms and Conditions of Service shall not constitute a waiver of that right or provision.
These Terms and Conditions of Service and any policy or operating rule posted by us on this site or in connection with the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, without limitation, any prior versions of the Terms and Conditions of Service).
Any ambiguity in the interpretation of these Terms and Conditions of Service shall not be construed against the drafting party.

SECTION 21 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of the rights or obligations under these Terms without our prior written consent, and any attempt to do so shall be null and void. We may transfer, assign or delegate these Terms and our rights and obligations without your consent or notice.

SECTION 22 - GOVERNING LAW
These Terms and Conditions of Service and any separate agreement through which we provide the Services shall be governed by and construed in accordance with the federal and state or territorial laws of the jurisdiction in which Caffe Sistemi is based. You and Caffe Sistemi consent to the venue and personal jurisdiction of those courts.

SECTION 23 - HEADINGS
The headings used in this agreement are included solely for convenience and shall not limit or otherwise affect these Terms and Conditions of Service.

SECTION 24 - CHANGES TO THE TERMS AND CONDITIONS OF SERVICE
You can review the most current version of the Terms and Conditions of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for any changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will take effect on the date stated in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms and Conditions of Service constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION
Questions about the Terms and Conditions of Service should be sent to noreply@caffesistemi.shop.