Refund policy

Our 30-day return policy means that, after receiving an item, you have 30 days to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, must not have been worn or used, must have all tags attached and must be in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at noreply@caffesistemi.shop. Returns must be shipped to the following address: Caffe Sitemi Via Laterza 19 – 70029 Santeramo in Colle (BA). 

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send the parcel. Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, you can contact us at any time at noreply@caffesistemi.shop.

Damage and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item. This way, we can assess the issue and put it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (for example food, flowers or plants), custom-made products (for example special orders or personalised items) and personal care products (for example beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please do not hesitate to contact us.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-day cooling-off period for the European Union
Notwithstanding the above, if the goods are being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing any justification. As above, the item must be in the same condition in which you received it, must not have been worn or used, must have all tags attached and must be in its original packaging. You will also need the receipt or proof of purchase.

Refunds
As soon as we have received and inspected your return, we will notify you to let you know whether or not your refund has been approved. If approved, you will be refunded automatically within 10 working days to your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 working days have passed since your return was approved, please contact us at noreply@caffesistemi.shop.